Terms and Conditions

Welcome to WulfJoy. By using our website and placing an order, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

About us

This website is operated by WulfJoy Limited, a company registered in England and Wales (company number 16317002; VAT registration number GB 512 8704 04). Registered office: 60 Tottenham Court Road, Suite 5840a, Fitzrovia, London, United Kingdom, W1T 2EW. For customer enquiries, email hello@wulfjoy.co.uk.

WulfJoy is a UK based dog wellness brand offering natural supplements and enrichment products for dogs.

Throughout this website, the terms “we”, “us” and “our” refer to WulfJoy. The terms “you” and “your” refer to the customer.

Using our website

By accessing this website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or legal guardian.

You agree not to misuse the website or use it for unlawful purposes.

Products and information

All product descriptions and information provided on this website are for general guidance only.

Our products are intended to support everyday dog wellness and are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified veterinarian before introducing new supplements, especially if your dog has a medical condition or is on medication.

Orders

When you place an order, you confirm that all details provided are accurate and complete.

All orders are subject to acceptance and availability. If we are unable to accept an order, including because an item is unavailable or there is a genuine pricing error, we will let you know and refund any payment taken. Any cancellation after a contract has been formed is subject to applicable consumer law.

Pricing and payment

All prices are listed in GBP and include VAT where applicable.

Payment must be made in full at the time of ordering. We accept payment through secure third party payment providers.

Price changes will not affect orders we have already accepted, except where permitted by law.

Delivery

Delivery estimates are provided at checkout. Unless a different delivery period is agreed, goods will be delivered within 30 days of the contract being made.

Please contact us if your order is delayed or lost. We remain responsible for delivery in accordance with your statutory rights.

Returns and refunds

Our Returns and Refunds Policy explains cancellation and returns. It does not replace your statutory rights.

Intellectual property

All content on this website, including text, images, logos, and designs, is the property of WulfJoy and may not be copied, reproduced, or used without written permission.

Limitation of liability

Nothing in these terms excludes or restricts liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights.

Nothing in these Terms limits your statutory rights as a consumer under UK law.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal data.

Changes to these terms

We may update these Terms and Conditions from time to time. Any changes will be effective immediately once published on this page.

Your continued use of the website constitutes acceptance of the updated terms.

Governing law

These Terms and Conditions are governed by the laws of England and Wales. If you live in another part of the UK, you retain any mandatory consumer protections and rights to bring proceedings in the courts applicable to your place of residence.