We are pleased that you are visiting our website and are interested in our products. However, before placing an order, we would like to ask you to carefully read our Terms and Conditions ("T&C"). These T&C govern the legal relations between you as a customer and us as a provider. By placing an order, you confirm that you have read and accepted these T&C.

Please do not hesitate to contact us if you have any questions or need further information.
Thank you for your trust and enjoy your shopping!

 

Conclusion of Contract

The Provider's offers are non-binding and subject to change. A purchase contract is only concluded upon the customer's order and its acceptance by the Provider. The customer will receive an order confirmation by e-mail upon receipt of his/her order. 

 

Prices, Shipping, and Refunds

Prices and Payment Terms

All prices are in Swiss francs and include statutory value-added tax. The prices valid at the time of the order shall apply. Payment is made by credit/debit-card (American Express, Apple Pay, Google Pay, maestro, masterCard, VISA...) or PayPal. The Provider reserves the right to exclude certain payment methods in individual cases.

Delivery and Shipping

Delivery is made within United Kingdom/China and to all other countries, if specified in the item description. The delivery time is usually 2-3 working days in United Kingdom, 5-6 working days after receipt of payment. The Provider does not bear the shipping costs.

Warranty, Liability and Refund

The Provider warrants that the delivered goods are free of defects and comply with the agreed specifications. The Provider is not liable for damages resulting from improper use of the goods. If chosen the option with warranty, our shipping partner (Post Office) will cover your order financially.
Our shipping partner covers your orders only if the parcel gets lost, or destroyed.

 

Data Security

Data Protection

The Provider collects and processes personal data of the customer only within the scope of the applicable data protection laws. Further details can be found in the Provider's Privacy Policy.

Copyright

All contents of the online shop, in particular texts, images and graphics, are protected by copyright and may not be copied, distributed or otherwise used without the express consent of the Provider.

 

Customer Service and Support

Customer Service and Support

The Provider provides a customer service for questions and concerns. It can be reached at the thewulfjoy@gmail.com. The customer service is available to the customer during the Provider's business hours. The Provider strives to process customer inquiries as quickly as possible.

Warranty for Customer Service

The provider guarantees a high quality of customer service. If the customer is still dissatisfied, they can contact the customer service. The provider will make every effort to resolve the customer's issue as quickly as possible.

Problem Resolution and Complaint Procedure

In case of problems or complaints regarding our products or services, we ask you to contact us immediately to find a solution. Please send us an email to inform us of the problem. We will make every effort to resolve your concerns as quickly as possible and find an appropriate solution. Please note that we do not accept liability for damages or losses arising from complaints or problems if you do not contact us in a timely manner.

Data Privacy for Customer Service

The provider collects and processes personal data of the customer in the context of processing requests and concerns only in accordance with applicable data protection laws. Further details on this can be found in the provider's privacy policy.

 

Voucher Conditions

Sale of Vouchers

The provider offers vouchers for sale. These can be purchased on the provider's website. The customer will receive the voucher by email upon receipt of payment.

Voucher Conditions

Vouchers are only valid for the purchase of goods in the online shop of the provider and cannot be used for the purchase of other vouchers or for the purchase of services. Vouchers cannot be exchanged for cash and are non-transferable. It is not permitted to reproduce, copy or otherwise replicate vouchers.

Redemption of Vouchers

The voucher can be redeemed during the ordering process in the designated field. The voucher value will be automatically deducted from the invoice amount. The voucher value must be used in full upon redemption. Remaining amounts will not be refunded.

Validity of Vouchers

Vouchers are valid for a certain period of time, which is specified on the voucher. After the expiration of the validity period, the voucher cannot be redeemed anymore. It can only be used once and is non-transferable or refundable.

Loss or Theft of Vouchers

The provider assumes no liability for the loss or theft of vouchers. The customer is responsible for the safekeeping of the voucher.

Changes to the Voucher Conditions

The provider reserves the right to change the voucher conditions at any time and without prior notice. The customer is obligated to regularly inform themselves about changes to the voucher conditions.

 

Final Provisions

If any provision of these terms and conditions is or becomes invalid, this does not affect the validity of the remaining provisions. Swiss law applies. The place of jurisdiction is, as far as legally permissible, the registered office of the provider.